Members text one number for anything they need. Erick answers, handles it, and keeps your team in the loop. In any language.
The same loop a great concierge runs, handled by text, day and night, for every member at once.
Broken equipment, a locker that won't open, a billing question, freeze or cancel. Members just text, the way they already do.
Simple questions get handled the second they come in, so your front desk is never the bottleneck and only real work reaches your staff.
Requests land on a clean board, already triaged and written in your language. Move a card and the member automatically hears back.
Members just text, the way they already do. Erick answers instantly, or files a clean ticket for your team.
Not lead capture. Not marketing blasts. Real support that makes membership feel handled.
Erick detects each member's language and replies in it. Your team reads every ticket in yours.
Nothing to install. Members text a normal number, exactly like texting a person.
Simple questions get answered instantly, so only the real work ever reaches your staff.
Every request tracked from open to done, with automatic status texts back to the member.
Solo coaches get a version tuned for clients: scheduling, form checks, billing, without pretending to coach.
A quiet opt-out and policy footer on the first text keeps your program on the right side of the rules.
The member texts once. Erick and your team carry it the rest of the way, with a text back at every step.
Belt slipping under load, unusual noise. Reported unsafe. Row by the window.
Requests arrive as tickets, already triaged and written in your language. Move a card, the member hears back.
Erick is not built for one kind of business. It is built for the relationship: you have members, they have needs, and someone has to answer.
One number for the whole floor.
Any group with a chat that never sleeps.
A solo coach is their own club.
Coworking spaces, climbing gyms, martial arts schools, country clubs, alumni and community groups, memberships of every kind. If you have members, you can offer them a concierge. Tell Erick about your place and it handles the rest.
No. They text a normal phone number, exactly like texting a person. There is nothing to install and nothing to log into.
Erick detects each member's language automatically and replies in it, across 90+ languages. Your team always reads the ticket in your language.
Erick is a virtual assistant with your real team behind it. It never pretends to be human, and if a member asks directly it says so. A quiet compliance note on the first text links to your policy.
Maintenance and broken equipment, locker and access issues, membership changes, billing questions, and general questions. It answers what it can instantly and files a clean ticket for anything your staff must do.
A simple dashboard, plus instant Slack messages and an SMS alert for anything urgent. Nothing gets missed.
Yes. A member can reply STOP at any time and Erick honors it automatically, so you stay compliant.
Set it up in minutes. See it working before you commit.